Course & Cancellation Policies


Course registration is complete once full payment is received. Payments can be made online, over the phone or in person. We do not reserve your seat in a course without full payment.

An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.

Unfortunately, some courses may be cancelled due to unforeseen circumstances or for not meeting the minimum enrollment requirements. In the event that a course is cancelled/postponed for any reason, we will attempt to re-book the participants into the next available session. Participants may request a full refund for any cancelled/postponed courses.

Cancellation Requests

Cancellation requests may be submitted by phone, email or in person. Please note that refunds will only be processed in the original form of payment, except e-transfers, which will be refunded in the form of a cheque.


Participants may cancel up to five business days before a course for a refund (minus processing fees) OR may be rebooked to another course date. Cancellations with less than five business days notice and no shows will receive no refund. Reschedules without five business days notice will not be permitted. If you arrive more than 30 minutes late to your course, you will not be allowed to participate and will not be entitled to a refund.

In addition, for any multi-session courses, after the first session commences there will be no refund offered or allowed. In the event a session must be delayed, we will notify the participants as soon as possible and reschedule the session(s) for the earliest available date.

Any refund is subject to 5% in fees

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